30 Day Money Back Guarantee
The Restaurant Equipment Online 30 Day Money Back Guarantee protects all purchases made from our website or over the phone.
Though we are sure you’ll love our products, we do understand that sometimes you may change your mind.
If you decide to return your item, we will provide a refund of the original purchase price, less the initial and return delivery fees. If your item was purchased with a free shipping promotion, please note that the actual initial delivery cost (which would have been applied had the item not been on promotion) will be deducted from your refund along with the return delivery cost. Please also note that a re-stocking fee of 25% of the full purchase price may apply.
To organise a return, simply contact us within 30 days of receiving your item at [email protected] including images of your product in the original, unopened packaging and we will be in touch with further details.
It’s important for your item to be unused and in original packaging to be eligible for return under the guarantee. If items have been opened, used or are not returned in all original packaging, the guarantee will be voided.
This is simply because our suppliers cannot resell an item as brand new once it has been opened. They then need to discount the item it to sell it again. It is therefore at their discretion whether to apply a restocking fee or not and their decisions are final.
We ask that you check and double check all measurements, specifications, power fittings and other details before purchasing so we can ensure your order is correct first time.