Who are we?
RestaurantEquipment.com.au (Restaurant Equipment Online Pty Ltd) is a family-run business, based in Melbourne and trusted by over 10,000 customers nationwide.
When it comes to commercial catering equipment and supplies, we are your 1-Stop Shop, saving you money and time.
We have everything under the one roof, including the kitchen sink!
We utilize a network of third-party warehouses and logistics solutions around the country to ensure we can reach customers right across the continent as well as New Zealand and anywhere in the world.
With over 10,000 new and used products online, please note - not all products on our website are kept on display in our head office.
Please view the showroom page to see what's currently available at our head office.
You are welcome to collect any item directly from a warehouse, provided it is stocked at that warehouse and you have a suitable vehicle.
Please call or sales and customer support team on 1300 35 25 45 to discuss orders and collections.
HOW DID WE GET HERE?
With almost 20,000 products online, Restaurant Equipment Online has become the number 1 e-retailer for all commercial kitchen, food service and catering equipment, direct to the public and professional sectors since its founding in 2013.
We are a small team of developers, content writers, technical support & sales staff who work closely with suppliers and couriers to give our customers an easy-to-use, informative website which meets the research and purchasing needs of food service professionals all across Australia and New Zealand.
WHY BUY FROM US?
1. LOWEST PRICES ONLINE
Our mission is to provide our customers with low prices and a huge online inventory. Our site has over 5,000 products for you to choose from, including catering equipment, spare parts and other essentials for food service establishments.
Because our ordering system is automated and we leverage our suppliers’ warehouses, we are able to save costs on otherwise expensive overheads such as rent and unneeded warehouse staff. This means we can offer you the lowest prices on the internet and you can buy all your food service equipment from one place, without sacrificing quality for price!
2. FASTEST SHIPPING TIMES
We know you want your products delivered in perfect condition as fast and as cheaply as possible, so we invest in distribution management in an effort to be the fastest, most reliable dealership in the industry. We ship products to you directly from our suppliers’ national network of warehouses which means wherever you are, you get your products fast! To ensure that your order goes out as soon as possible, we process orders twice daily and are usually able to deliver to metro addresses within 1-3 business days.
3. BEST CONTENT
Did you know that we are one of the only online restaurant equipment suppliers that writes descriptions for each and every product from scratch? Many suppliers don't offer product descriptions at all or describe their products with what they can pull from the manufacturer's' marketing material and spec sheets.
RestaurantEquipment.com.au actively updates and refines product descriptions, specifications and support documentation to give you quick and easy access to the information you need. Our suppliers know that we are the ones that ask the most amount of questions and have the strangest requests, all for our customers of course! As soon as we learn something new about a product, we add it to the description details.
4. CUSTOMER SUPPORT
Our friendly, knowledgeable Customer Solutions Specialists are here to help around the clock! Whether you choose to contact us via phone, chat or by e-mail, you will be communicating with a real person whose top priority is to assist you. We prefer if you contact us via email so we can help you with your query at any weird and wonderful time, alternatively you are welcome to call or chat to contact us for a quick, simple solution to any of your commercial kitchen equipment needs!
Showroom Viewings: Unfortunately not all products are on display at all locations however please let us know which specific products you are interested in viewing and we will be happy to arrange it for you at the nearest showroom.
Collections & Deliveries: Even though 99% of our orders are shipped directly to our customers businesses, we are happy to arrange collections from any depo nearby to you.
Warehouses cannot accept payment and will not release items without our authorization
So please contact us before turning up.
Local and Interstate Locations: Even if you're not in Melbourne, Restaurant Equipment Online utilizes a network of warehouses and showrooms all around Australia and New Zealand. Please let us know if there are specific products you wish to view in person.
Restaurant Equipment Online's head office is located at G10/860 Nepean Highway, Hampton East, Melbourne, VIC 3188 (Ground Level)
Office hours are 9am - 5pm, Monday to Friday
Please call before arriving to make sure we will be here to meet you.
Order Collections can be arranged from here and there is a small loading bay at the back of the building.
We are in the same building as Chemist Warehouse and Anytime Fitness: