Delivery Questions

How long will it take for delivery?

Please allow 1-2 business days for processing your order with our suppliers.Delivery is then 2-3 business days for metro Melbourne, Sydney, Brisbane3-5 business days for Adelaide, Gold Coast, Wollongong and Newcastle. 5-7 days for Perth, Tasmania and all other regions.Please contact the courier directly once you have your tracking number to get the most accurate delivery timeframe.

How do I check postage prices by using the website?

Each product on the website has its own delivery calculator. In the delivery tab, simply enter your postcode and then choose your suburb from the dropdown. You can also email [email protected] with your request and we will get back to you

Why there is extra charge for the unit to be taken upstairs or inside the premises?

Most of our deliveries are made to businesses, not residential homes. Our Standard Delivery service is a business to business delivery service and runs during business hours only.Standard deliveries are 'Kerbside' meaning to the front door on the ground floor or loading bay only and does not include negotiating lifts or stairs. Standard deliveries are completed by a single driver, not a two-man team so they are only authorized to deliver to your door. The main reason for this...

Why does metro delivery take 3 days?

Generally our most popular items are delivered the next business day if you order before 12pm however this is not guaranteed. There are sometimes delays outside of our courier's control. We say 3 days as a rule of thumb just to be on the safe side

Can you deliver my item today? (same day)

Depending on the item(s) you’re after and where they're located, yes we now offer same day delivery: Items maximum weight for same delivery is 35kg Must be warehoused in the same metro city as you are.  Cut-off time for same day deliveries is 2pm AEST. If this is the case, we can arrange a courier to collect and deliver the items to you within either a four or a two hour delivery window. Please contact us to arrange

When will I receive my tracking number?

Tracking numbers are not automatically sent to us by our suppliers. Even in 2020 we are still required to request each tracking number individually! We do this for all orders and then email you with the couriers' details. Please allow a few days after placing your order before requesting your tracking number. Rest assured once we receive your order, it will be dispatched and delivered as quickly as possible, even if you don't immediately receive your tracking number. All...

My item arrived damaged - what do I do?

If an item arrives damaged, please let us know immediately by emailing photos of the damages [email protected] Please also advise (and include photos) if the packaging was damaged. This is a clear sign that the courier has caused the damaged while your item has been in transit.  If an item's packaging is visibly damaged, do not accept the delivery! You are able to reject it. 99% of damages occur during transportation, while your item is in the hands of the courier...

I saw free delivery on Facebook, eBay, Google

Sometimes you may see a free delivery promotion on Facebook, eBay, Google ads or other marketplaces. From time to time we do run free delivery promotions however its not very often due to the large sizes of most of our equipment.Please keep in mind that it is very difficult to syncronize these types of promos on all marketplaces and advertising channels so we ask that you confirm the promotion on our website. Sometimes you might see free delivery on another website which is not related to a...

Can you guarantee a delivery date?

Unfortunately we are never able to guarantee a delivery date for any order. Just like 99% of businesses, we use couriers such as Startrack, TNT, Cope Sensitive freight and others to deliver your items. Because the couriers will be the ones to deliver your order, the exact time and date of that delivery is out of our control.The delivery times are an indication of likely timeframe however are not gospel. There are many extenal factors such as bushfires, strikes and general courier excuses which...

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